FAQ General

How long is the warranty on Comedes devices valid?

You get 2 years warranty on every device. Should a defect occur within the warranty period, the device will be collected from you free of charge, repaired as quickly as possible and returned to you.


Can I return the device if I don't like it?

With every order you receive a 14-day right of return. In the case of air purifiers, this also applies to filters already in use. On return you will receive the full purchase price and, if we do not collect the device from you - the return costs refunded. You can also find more detailed information on the right of revocation in our General Terms and Conditions.


How long is the delivery time?

For all devices that can be ordered via our online shop, the device is usually delivered within one working day. Depending on the duration of the package, the device should arrive after 2 to 5 working days.


Can I also pick up the device in Landau?

Yes, you can also pick up the device at our headquarters in Landau. Please make an appointment with us in advance, as our office and warehouse are separate. As a rule, we can be reached from 9:00 to 16:30 in the office on weekdays. Phone 09951 943056


Can an intra-Community supply with UID number take place.

Unfortunately, it is not possible to place such an order via our online shop. However, we will gladly accept your order for intra-community delivery by fax. For this we need the following information:

  • Your UID number
  • your address
  • Your e-mail address
  • Your desired payment method

We will then send you the purchase transaction for the intra-community delivery by e-mail. Please note that we must check all legal requirements before delivery, which is why the delivery could take about one day longer than with a normal order.


If I present an export certificate, do I get the VAT back?

If the legal requirements are met, we can refund the value added tax to a German account for an export delivery confirmed by customs.


What are your bank details including IBAN and BIC?

Comedes GmbH

Account 409089

BANK CODE 74350000

Savings Bank Landshut

IBAN: DE23743500000004090489



FAQ Dehumidifier
FAQ Air Purifiers